Privacy Policy

1) Introduction

Selugor LLC operates this website and provides smart grid technology consulting and implementation support for energy optimization, including integration guidance for monitoring, automation, and renewable energy systems. For the purposes of data protection laws, Selugor LLC is the data controller for personal information processed through this website and related communications.

If you have questions about this policy or want to exercise your rights, you can contact our privacy team at [email protected] or write to: Selugor LLC, 350 Fifth Avenue, New York, NY 10118, USA. If you contact us by phone at +1 (212) 555-1248, we can direct your request to the appropriate team.

2) Personal data we collect

Depending on how you use our website and services, we may collect the following categories of personal data. We aim to collect only what is necessary for the purposes described in this policy.

• Identity and contact data: full name, business name (if provided), email address, phone number.
• Message content: the information you include in forms or emails, such as project context, timeline, system constraints, and preferred meeting times.
• Technical data: IP address, browser type and version, device identifiers, operating system, language settings, referral URLs, and approximate location derived from IP (city or region-level).
• Usage and behavioral data: pages viewed, links clicked, time spent on pages, and interaction patterns that help us understand how visitors use the site.
• Cookie and similar technology data: consent status, analytics identifiers, and marketing preferences (where applicable).

We do not ask for sensitive categories of personal data on this website (such as health information or government identifiers). If you include sensitive data in a message to us, we will treat it with care and use it only as necessary to respond, but we recommend that you avoid sending such data.

3) How we collect data

We collect personal data through several methods:

• Web forms: when you submit inquiries through our Contact page, we collect the details you provide to respond to your request.
• Email and phone communications: if you contact us by email or phone, we process the information needed to respond and maintain a record of business communications.
• Cookies and similar technologies: the website uses a cookie consent mechanism and may use analytics cookies if you accept analytics through the banner.
• Server logs: our hosting provider automatically logs technical information (such as IP address and request metadata) for security, performance, and troubleshooting.
• Analytics tools: we may use Google Analytics 4 to understand general website performance. If you consent, we may also use the Meta Pixel to measure advertising performance and create aggregated reporting.

The analytics and marketing tools described above are configured to support aggregated insights. They are not intended to identify you directly, but they may use identifiers that can be considered personal data under certain laws. You can control these technologies through the cookie banner and browser settings.

4) Legal bases for processing (GDPR Article 6)

If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases under GDPR or UK GDPR. The exact basis depends on the context:

5) Purposes of processing

We use personal data for the following purposes:

• Responding to inquiries: to answer questions about smart grid technology, integrations, site feasibility, and implementation planning.
• Service delivery and project communication: to coordinate meetings, share proposals, and manage ongoing communications related to engineering work.
• Customer support: to address issues, clarify requirements, and provide follow-up documentation requested by you.
• Marketing (consent-based where required): to send updates about services, capabilities, or relevant content if you opt in.
• Website security and fraud prevention: to protect the site, detect suspicious activity, and prevent abuse such as automated scraping or attacks.
• Legal compliance: to comply with applicable laws, respond to lawful requests, and maintain records needed for tax and regulatory obligations when relevant.

We do not sell personal data. We do not use personal data to make decisions that produce legal or similarly significant effects solely through automated processing.

6) Retention periods

We keep personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. Typical retention periods are:

• Contact form submissions and inquiry emails: up to 2 years from the last interaction, to allow follow-up and maintain a record of business discussions.
• Customer support communications: up to 3 years from resolution, depending on the nature of the request and any contractual obligations.
• Analytics data (Google Analytics 4): 14 months (or the shortest configured period available), then aggregated or deleted.
• Marketing email list: until you unsubscribe, then we retain a minimal suppression record for 30 days to prevent accidental re-subscription and to respect your request.
• Server logs: typically 30 to 90 days for security and performance investigations, unless needed longer for incident handling.

If you request deletion, we will honor the request subject to legal obligations and legitimate needs such as maintaining records for claims, security investigations, or compliance.

7) Sharing and disclosure

We share personal data only as necessary to operate our website and respond to your requests. Categories of recipients may include:

• Hosting and infrastructure providers: companies that host our website and related services, and that process server logs and network metadata for security and uptime.
• Email and communications providers: tools used to respond to inquiries and send messages you request.
• Analytics providers: Google Analytics 4, used to understand site performance and visitor behavior in aggregate.
• Advertising measurement providers (optional): Meta Pixel may be used to measure ad performance if enabled based on consent and applicable law.
• Professional advisers: legal, accounting, or audit professionals where necessary for compliance or to protect our rights.
• Authorities: when required by law or to respond to lawful requests.

We require service providers to protect the personal data they process on our behalf and to use it only for the services they provide to us. We do not permit processors to use personal data for their own independent marketing purposes.

8) International transfers

Selugor LLC is based in the United States. If you access our site from the EEA, UK, or other regions with data protection laws, your data may be transferred to and processed in the United States or other countries where our service providers operate. Where required, we rely on appropriate safeguards for international transfers, such as Standard Contractual Clauses approved by the European Commission, and additional safeguards where appropriate.

You can request more information about transfer safeguards by contacting [email protected].

9) Your rights (GDPR and similar laws)

Depending on your location, you may have certain rights regarding your personal data. If GDPR applies, your rights include:

• Right of access: request confirmation of whether we process your data and obtain a copy.
• Right to rectification: request correction of inaccurate or incomplete information.
• Right to erasure: request deletion where there is no valid legal reason for continued processing.
• Right to restriction: request that we limit processing in specific circumstances.
• Right to data portability: receive certain data in a structured, commonly used format and transmit it to another controller where technically feasible.
• Right to object: object to processing based on legitimate interests, including certain profiling activities.
• Right to withdraw consent: withdraw consent for consent-based processing at any time.

To exercise rights, email [email protected] from the address associated with your request, or use the Contact page and specify "Privacy Request" in the message. We may request additional information to verify your identity and protect your data.

You also have the right to lodge a complaint with a supervisory authority. If you are in the UK, you can contact the Information Commissioner's Office (ICO). If you are in the EEA, you can contact your local data protection authority.

10) Cookie policy

Cookies are small text files stored on your device. We also use similar technologies such as localStorage for preference storage. Our cookie consent banner explains your choices and stores your consent decision locally in your browser.

Our cookie banner includes Accept and Reject options. If you reject optional cookies, we will limit processing to strictly necessary technologies and basic server logs used for security.

11) Children’s privacy

This website is not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data to Selugor, please contact us at [email protected] and we will take reasonable steps to delete the information.

12) Security measures

We use reasonable administrative, technical, and organizational measures to protect personal data, including access controls, least privilege practices, and secure configuration of hosting services. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

13) Policy updates

We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or services. Updates will be posted on this page with a revised "Last Updated" date. If changes materially affect how we use personal data, we may provide additional notice on the site or via email when appropriate.

14) Contact and data protection point of contact

For privacy questions, requests, or complaints, contact:

If you want to unsubscribe from marketing emails, use the unsubscribe link included in those messages. If you need help, email [email protected] and we will process your request.